General terms and conditions of reservations
GENERAL CONDITIONS
A guest is required to confirm in person or in writing that he/she fully understands and accepts General conditions of reservations described in this page. At the moment of registration an advice payment of 30 % of the total amount is required for the purpose of booking a service, unless stated otherwise in the itinerary. The balance is due on the spot by arrival, in kunas unless stated otherwise in the itinerary.
PRICE OF THE SERVICES
Price of the service shall be specifically described in the itinerary. Extra services not included in the price are to be paid individually by the guest and ordered on request at the moment of registration or payed for on the spot as agreed.
CHANGING THE PRICE
Splendido.Web Tourist Agency holds the right to change the price if exchange rate fluctuations force an increase of the price as agreed at the moment of issuing the prices (over 0,5 %) or changes of the partner fees. Notifications on price change are to be made in person or in writing by the Splendido.Web Tourist Agency A guest may cancell the reservation without covering expenses of cancellation if an increase of the agreed upon price amounts 10 %, no later than 48 hours upon receipt of the written notice. In case the cancellation has not been made in person or in writing by the guest within a said period of time a guest is considered to have agreed upon the price change. Prices shown are the result of an agreement between Splendido.Web Tourist Agency and its partners and may differ from the prices shown on the spot of the visited destination.
TRAVEL DOCUMENTS
Travel documents shall be sent to a guest by Internet or by post (as agreed) including the confirmation, in case a reservation is guaranted with advance payment.
CATEGORIZATION AND DESCRIPTION OF ACCOMMODATION
Offered accommodation shall be described in compliance with an official categorization effective in Republic of Croatia at the moment of issuing the itinerary, according to information received by Splendido.Web Tourist Agency and its partners. Splendido.Web Tourist Agency shall not be liable for any information received in person or in written form by the third party other than services stated in the itineraries. Splendido.Web Tourist Agency shall not be liable for any errors and omissions in the information provided by its business partners.
HOTEL ACCOMMODATION
Room arrangement shall be defined by the reception at the place of stay. Unless a guest hasn’t specifically booked a room having extra facilities on request he/she must accept any type of officially registered accommodation described in the itinerary and the pricelist. A guest is not allowed to enter a room before 2 p.m. on the day of commencement of the service and is required to leave the room until 11 a.m. on the day of completion of the service. Arrivals later than 8 p.m. must be notified in advance unless stated differently. Pets are allowed in the hotels Vespera and Alhambra, additional payment required.
CANCELLATION BY THE GUEST
In case the reservation has been cancelled by the guest, Splendido.Web Tourist Agency holds the right to do the following:
Cancellation Policy:
- Cancellation up to 30 days before arrival → full refund except the service fee (25 EUR)
- Cancellation 7-30 days before arrival → the agency retains 30% of the total amount + service fee
- 0-7 days before arrival → no refund
These cancellation fees also apply to change the departure date or accommodation facility, or the type of room / apartment as well as other major changes. In case a guest finds a new user for the same reservation Splendido.Web Tourist Agency charges only the cost of replacement.
DOCUMENTS
It is the guest’s sole and exclusive responsibility to have all the required documents for the travel. In case a guest fails to produce a valid document and if Splendido.Web Tourist Agency suffered a damage therefrom, a guest shall balance or lessen the bad effect of damage. In case of loss of documents once the travel is in progress, any and all costs arising for issuing the document shall be borne by a guest. Splendido.Web Tourist Agency assumes no responsilbilty if any customs or police officers or any other country authorities deny a guest entry into their country.
CURRENCY AND CUSTOMS REGULATIONS
Guests are obliged to obey the currency and customs regulations, as well as laws and other decree-level acts of the Republic of Croatia and other countries they are traveling across.
CLAIMS
It is in the guests’ interest to make a claim on the spot and immediately after the event that provoked the claim. In case the claim shall have no effect whatsoever the guest has to request a confirmation proving that the service failed to meet the agreed requirements. The confirmation must be enclosed with a claim made in writing within 8 days after tour completion. In case a guest fails to produce a claim in writing within the said period Splendido.Web Tourist Agency is not obliged to take it into consideration. In case a claim is made abroad a guest is required to respect the rules of putting in the claim, providing the confirmation on the spot and respecting the deadline for putting in the claim. It is the Splendido.Web Tourist Agency duty to lodge a written decision against the claim. Splendido.Web Tourist Agency shall only be dealing with claims that cannot be dealt with on the spot. During the said procedure, a guest shall irrevocably renounce the interference of any other person, arbitration of any other institution as well as release any information into media. Within a said period a guest shall also renounce the right of submitting charges. The highest amount of the refund for the claim can reach the amount of the part of the service for which the claim was made whereas it cannot include already used services as well as the full price of the package. A guest and Splendido.Web Tourist Agency shall try to settle amicably and to mutual satisfaction any disputes that might arise. Should they be unable to do so they shall refer to any such disputes to the County Court in Rijeka for final settlement. Applicable law shall be Croatian law.
SPLENDIDO TOURIST AGENCY OBLIGATIONS
Splendido.Web Tourist Agency shall be responsible for the regular implementation of the services and offer a choice of those who provide the same in the capacity of successful manager as well as for protection the guests’ rights and interests according to quality standards in tourism. It is also responsible to offer a guest the arranged services for a particular package or give explanation due to incomplete or full failure to carry out the services. All the obligations described in the itineraries Splendido.Web Tourist Agency shall carry out as described except in case of force majeure, bad weather or changed circimstances. If possible in such cases an alternative services will be provided. Splendido.Web Tourist Agency is not obliged to offer the services that are not specifically described in these Conditions.
GUESTS OBLIGATIONS
Guest is obliged to fulfill the conditions personally in compliance with regulations of Republic of Croatia, as well as to obey House Rules in the hotel or other accommodation units and to cooperate with the representatives and provider of the service. A guest is solely liable for the damage he/she caused, especially if it is a result of noncompliance with regulations and General Conditions described above. Any and all costs arising of the damage caused by a guest shall be borne by a guest at the hotel reception or any other place defined by individual or legal person to whom a damage was caused.
FINAL PROVISIONS
These General conditions are subject to an Agreement between a guest and Splendido.Web Tourist Agency Unless otherwise stated in the itinerary no alterations of any term of these General Conditions are allowed. With advance payment, a guest is considered to have agreed and accepted these Terms and conditions of reservation.
